Delivery & Returns
Everything you need to know about delivery charges and estimated times
- Free England deliveryOn orders over £50
- 5-7 working daysEstimated delivery for most orders
- 14-day returnsAvailable on eligible products
- Battery dispatchUsually within 1–2 working days
How your scooter reaches you
Free UK delivery is included on every scooter. We don't leave a box at the door — your scooter arrives assembled and ready to use, and we stay to walk you through it, including how to charge it properly.
1Choose & enquire
Pick a scooter, or ask us to shortlist suitable models.
2We prepare it
Inspected, serviced and cleaned, ready for its next owner.
3Delivery & demo
Brought to your door, assembled and demonstrated in person.
4Aftercare
Servicing, parts and friendly advice whenever you need it.
Delivery questions
How much does delivery cost?
Delivery to England is free on orders over £50. Every scooter includes free delivery, setup and a demonstration at your door. If you are outside England, call us and we will confirm what we can do before you order.
How long will my order take to arrive?
Most orders arrive within 5 to 7 working days. Batteries and smaller accessories are usually dispatched within 1 to 2 working days. If anything is likely to take longer, we will tell you when you order rather than leave you waiting.
Will the scooter be assembled when it arrives?
Yes. We do not leave a boxed scooter on the doorstep. It arrives assembled and ready to use, and we stay to show you how it works, including how to charge it properly.
Can I return it if it is not right?
Eligible products can be returned within 14 days. Please tell us as soon as you can so we can arrange collection — a mobility scooter is not something we expect you to package up and post back yourself.
Do you deliver to flats, or upstairs?
Usually yes, but tell us when you order. Scooters are heavy, and knowing about steps, lifts or narrow doorways in advance lets us send the right help rather than turn up unable to finish the job.