Warranty Information
Every mobility scooter and powerchair purchased from Nova Mobility includes a 12-month limited warranty, giving you added reassurance after your purchase. Excluding clearance mobility scooters that come with a 6 month warranty.
- 12-month warrantyValid from the date of purchase.
- Covered faultsCovers eligible faults affecting the product's normal function.
- Parts and repairsCovered faults are repaired at no charge using new or refurbished replacement parts.
- Support from our teamContact Nova Mobility if your product develops a fault.
How the warranty process works
- 1
Contact our team
Call 01903 942948 and explain the problem you are experiencing.
- 2
We assess the fault
We'll review the issue and confirm whether it is covered by the warranty.
- 3
We repair or replace
If the fault is covered, we'll repair the product using new or refurbished replacement parts or replace the affected part where appropriate.
What the warranty covers
Our limited warranty covers faults or defects affecting the normal function of your product when it has been used and maintained correctly. If an eligible fault occurs during the warranty period, Nova Mobility will repair or replace the defective part at no charge.
How long the warranty lasts
The warranty lasts for 12 months from the date of purchase unless a different warranty period is stated on the product page or your order documentation. Any repaired or replacement parts remain covered for the remainder of the original warranty period.
What the warranty does not cover
- Normal wear and tear
- Accidental damage, misuse or neglect
- Incorrect use, storage or maintenance
- Unauthorised repairs, alterations or modifications
- Failure to follow the manufacturer's instructions
- Consumable parts that naturally deteriorate through use
- Damage or malfunctions unrelated to a defect in the product's normal function
Your statutory rights
This warranty is provided in addition to your statutory rights under UK consumer law. Nothing in this warranty affects or limits your legal rights.
Warranty questions
When does my warranty begin?
Your warranty begins on the date of purchase and normally lasts for 12 months, unless a different warranty period is stated on the product page or your order documentation.
What should I do if my product develops a fault?
Call Nova Mobility on 01903 942948 and explain the problem you are experiencing. Our team will assess the issue and explain the next steps.
Does the warranty cover accidental damage?
No. Accidental damage, misuse, neglect and damage caused by incorrect use, storage or maintenance are not covered by the limited warranty.
Are replacement parts always new?
Nova Mobility may use either new or refurbished replacement parts when completing a warranty repair.
What happens if my product cannot be repaired?
If an eligible fault cannot be repaired, Nova Mobility may replace the affected part or product where appropriate.
Report a fault
Need to report a problem with your product? Our team will assess the issue and explain the next steps.