Last updated: 15 July 2026
1. Introduction
These Terms & Conditions govern your use of the Nova Mobility website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
2. About Us
Nova Mobility is a UK supplier of mobility equipment and related products.
Throughout these Terms & Conditions, "Nova Mobility", "we", "our" and "us" refer to the company operating this website.
3. Product Information
We make every effort to ensure that product descriptions, images, specifications and prices are accurate.
However, colours may vary depending on your screen settings, and manufacturers may occasionally make changes to product specifications without notice.
Product images are for illustrative purposes only.
4. Pricing & Payment
All prices displayed on our website are in Pounds Sterling (£).
Prices are subject to change without prior notice but will not affect orders that have already been accepted.
Payment must be received before an order is dispatched unless otherwise agreed.
5. Placing an Order
Submitting an order does not constitute acceptance of that order.
An order is accepted only when we send confirmation that your order has been processed or dispatched.
We reserve the right to refuse or cancel an order where necessary, including where products are unavailable, pricing errors have occurred, or fraudulent activity is suspected.
6. Delivery
Delivery estimates are provided for guidance only and are not guaranteed.
Further information about delivery charges, estimated timescales and delivery locations can be found in our Delivery Information page.
Risk in the goods passes to you upon delivery.
7. Cancellations & Returns
Information about cancelling an order and returning products can be found in our Returns & Cancellations Policy.
8. Warranty
Many of our products include a manufacturer's or Nova Mobility warranty.
Warranty periods and coverage vary depending on the product purchased.
The warranty does not cover normal wear and tear, accidental damage, misuse, neglect, unauthorised modifications or servicing carried out by anyone other than an approved repairer where applicable.
Your statutory rights remain unaffected.
9. Website Availability
We aim to keep our website available at all times, but we cannot guarantee uninterrupted access.
We may suspend, withdraw or update parts of the website without notice for maintenance, security or operational reasons.
10. Intellectual Property
All content on this website, including text, images, graphics, logos, branding, icons and other materials, is owned by or licensed to Nova Mobility unless otherwise stated.
You may not reproduce, distribute or use any content without our prior written permission.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Nova Mobility shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of products.
Our total liability in relation to any order shall not exceed the amount paid for the relevant product, except where required by law.
12. Privacy & Cookies
Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, availability or privacy practices of external websites.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page together with the revised "Last updated" date.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us using the details provided on our Contact page.