Last updated: 15 July 2026
Introduction
Nova Mobility Group Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you use our website, we may collect the following information:
- Your name.
- Email address.
- Telephone number.
- Billing and delivery address.
- Information you provide when submitting an enquiry or contacting us.
- Information relating to purchases or orders.
- Technical information such as your browser type, device type, IP address and approximate location.
- Information about how you use our website where you have consented to analytics and marketing cookies.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries.
- Process and fulfil your orders.
- Provide customer support.
- Arrange deliveries.
- Process payments.
- Improve our website and services.
- Analyse website performance.
- Measure the effectiveness of our advertising.
- Prevent fraud and protect our website.
- Comply with legal obligations.
Lawful Basis for Processing
We process your personal information only where we have a lawful basis to do so under UK data protection legislation.
Depending on the circumstances, this may include:
- Your consent.
- Performing a contract with you.
- Complying with legal obligations.
- Our legitimate business interests, provided these do not override your rights and freedoms.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential functionality and, where you have given consent, to collect analytics and marketing information.
For full details, please see our Cookie Policy.
Third-Party Services
We use carefully selected third-party service providers to help operate our website and deliver our services.
These may include:
- Stripe for secure payment processing.
- Google Analytics to understand website usage.
- Google Tag Manager to manage website tags.
- Google Ads Conversion Tracking to measure advertising performance.
- Meta Pixel to measure advertising performance on Facebook and Instagram.
- Cloudflare Turnstile to help protect our forms from spam and automated abuse.
These providers may process personal information in accordance with their own privacy policies.
Payment Information
Online payments are processed securely by Stripe.
Nova Mobility does not store or have access to your full payment card details.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While we take reasonable precautions, no method of transmitting information over the internet is completely secure.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Restrict or object to certain processing.
- Withdraw your consent where processing is based on consent.
- Request a copy of your information in a portable format where applicable.
- Lodge a complaint with the Information Commissioner's Office (ICO).
International Data Transfers
Some of the third-party services we use may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided on our Contact page.
NOVA MOBILITY GROUP LTD
Company number: 17314658 · Registered in England & Wales
Bella Vista, New Hall Lane, Henfield, BN5 9YH