Returns & Cancellations
Need to cancel an order or arrange a return? Here's everything you need to know. Need help now? Call 01903 942948.
- 14-day returnsFor eligible items
- Call to arrangeContact us before returning
- Original conditionKeep packaging and accessories
- Return costs applyBased on the item and location
How to cancel or return
- 1
Contact our team
Call 01903 942948 as soon as possible to cancel an order or request a return.
- 2
We explain your options
We'll confirm whether the order can be cancelled or explain how the return or collection will be arranged.
- 3
Your return is inspected
Once received, we'll inspect the item and process the appropriate refund, repair or replacement.
Returning an item
Eligible items can be returned within 14 calendar days of receipt. Please call us first so we can arrange the return and confirm any applicable return or collection costs.
Requirements for a full refund
- Unused and in its original condition
- Original packaging included
- All accessories and documentation included
- No damage beyond reasonable inspection
Return and collection costs
The cost of returning or collecting an item will normally be deducted from your refund. The amount varies depending on the product's size and your location.
Returns questions
How do I arrange a return?
Please call us on 01903 942948 before returning anything. Our team will explain the process and arrange collection where required.
How long do I have to return an item?
Eligible items can be returned within 14 calendar days of receiving your order.
Does my item need to be unused?
To qualify for a full refund, the item must be unused, in its original condition and returned with all original packaging, accessories and documentation.
Will I have to pay to return an item?
The cost of returning or collecting an item will normally be deducted from your refund. The charge varies depending on the product's size and your location.
What should I do if my item is faulty, damaged or incorrect?
Contact us as soon as possible. Where appropriate, we'll arrange a repair, replacement or refund in accordance with your statutory rights.
Need to cancel or return something?
Please call us before returning anything so we can arrange it and confirm any costs.